Returns Information

If you are truly shoe addicted, you understand sometimes Cinderella doesn’t find that “perfect” slipper! As a result, we offer a 30-day return or exchange policy for un-worn shoes.

RETURNS PROCESS

  1. Each package contains a pre-addressed return label. If you are not satisfied with our product simply return them unworn.
  2. Please return via USPS mailing.
  3. Ship the item to: Shoe Sucker, Attn: Returns, 6000 Stewart Pkwy #5634 Douglasville, GA 30154

Once we receive the item, we will call you directly to perform your refund via the original payment method.

EXCHANGE PROCESS

  1. Kindly email us with the headline “Exchange” and include your Order Number.
  2. List the name of the shoe, size you need, and color if applicable on the form.
  3. Use the pre-addressed return/exchange label included with your package.
  4. Ship the product to: Shoe Sucker, Attn: Exchanges, 6000 Stewart Pkwy #5634 Douglasville, GA 30154

Since shoes are stocked and purchased at a rapid pace, reserved exchanges are offered. Simply call or email once you realize the shoe does not work for you and provide the product information of your new selection!