FAQs

FREQUENTLY ASKED QUESTIONS


Q: How can I reach a Shoe Stylist?

A: We are open Monday-Saturday 9:30am to 7:00pm Eastern Standard time (EST). You can also contact us at Customercare@shoesucker.com (Please allow 48 hours for a response). We can also be reached via phone at: (706) 751-3607.

Q: I have a SHOE-MERGENCY! What should I do?

A: If you have placed your order online and are currently experiencing a shoe-mergency please contact us via Customercare@shoesucker.com. Please provide your order number and explain your shoe-mergency in detail. We will respond in a prompt manner and get your emergency rectified.

Q: How do your shoes run?

A: Our sizes are based as US sizes.

Q: Where can I find my order number?

A: You are given a unique order number to identify your purchase made with us. Your order number is located in all emails that you have received from our company, including your order confirmation. Please reference your order number upon contacting us about your order.

Q: What are your forms of payment?

A: We accept any major credit/debit card! You may choose the option you would like to use at checkout! Unfortunately, we do not accept PayPal at this time.

Q: Can I make a bulk purchase via wholesale?

A: Yes, just email or call and we will be happy to provide the details.

Q: If a shoe is not available in my size, can I preorder, or is there a restock option?

A: Unfortunately, what you see is what you get and there are no options available for restock. We will have new styles monthly, and if you are a Shoe Sucker, you will be the first to know!

Q: Can I be contacted if a certain style is restocked?

A: Please follow us on all social media outlets and sign up for our mailing list for restock alerts. Instagram @Shoe_sucker and Twitter @Shoe_Sucker.

Q: How do I sign up for your mailing list and what are the special benefits?

A: Signing up for our mailing list is easy! Just provide us with your email address, and join. You will receive exclusive sales, promos, alerts, and automatically be in the Shoe Sucker Birthday Club. Click here for further details.